Need Help at Sloticorn Casino? Start Here
Live chat, e-mail and phone reach our support team at Sloticorn Casino around the clock, every day of the year.
plus 130 free spins
Choose the Channel That Reaches Us Fastest
After this short overview you will know exactly which channel to open first.
Live Chat Desk
Live chat sits inside your account and suits anything urgent: a pending withdrawal, a locked bonus, a game that will not load. A person answers in about three minutes, every hour of the day.
Start ChatSend us a message
E-mail works well for documents and anything you want in writing. Send it to [email protected] and expect a reply within about twelve hours, day or night.
Write E-mailA late-night call that connects
Call +1 416 435 7771 in ET when you would rather talk it through. Phone support answers in about one minute and runs at all hours, so late calls connect too.
Call NowCanadians, Keep These Details Handy
Useful when you want the local number, the money rules or a helpline in Canada.
Sloticorn Casino Escalation, Step by Step
Sloticorn Casino Written Record
Explain the problem to support once, in writing, through live chat or [email protected]. Whoever takes it attaches the transcript or the e-mail to your account record.
Ask for a Reference Number
Ask the agent for a reference number before you close the window. Keep it nearby: the complaints desk uses that reference to trace every earlier exchange about your case.
After the Internal Reply
Unresolved after that? Send the reference to [email protected], and if no settlement follows, the Gaming Control Board Curaçao reviews the file under license OGL/2018/8973/076.
Reach the Desk That Handles Your Question
Read this before you send, so your message lands with the team that owns it.
Sloticorn Casino Ownership, in Plain Terms
Useful the moment you want to confirm who holds your deposits and which licence covers the site.
Reach Out to a Gambling Support Service
Gambling problems rarely stay inside the account. The Responsible Gambling Council, Gamblers Anonymous and the Canadian Association for Mental Health offer free, confidential guidance outside the casino, separate from anything we do.
Responsible Gambling Council. Shares practical tools and local resources to help you keep play within limits you set yourself.
Gamblers Anonymous. Runs peer meetings where people talk openly about stopping and stay accountable to one another.
Canadian Association for Mental Health. Provides mental health support for the stress and worry that can sit alongside problem gambling.
What you walk away knowing
How long until you delete the personal data I asked you to remove?
Can I get help at three in the morning or on a Sunday?
What happens when a reply from support leaves me unhappy?
What happens to my balance and bonus when I close my account?
Where can I write a message in French or German?
What happens if I cannot get into my account while writing to support?
Sloticorn Casino Asks for a Few Facts First
Support-Ready Checklist
Have these five items handy so the first reply can usually solve your question.
- Registered e-mail address
- Your account username or player ID
- Payment method and deposit date
- Reference number from any earlier chat
- Screenshot of the error or transaction
Check the Hours Before You Write
This table removes the worry that your message lands in a queue nobody reads overnight.